HR Management Outsourcing

A number of organisations outsource their HR Management function to us. We actually become the on-site HR team. By leveraging the depth and breadth of our entire Expertise team - including payroll and recruitment - we can design, implement and manage cost-effective high-impact employment practices more effectively than in-house resources.

Payroll Process Outsourcing

Many of Bermuda’s businesses - large and small – trust us to process their payroll. We offer an extremely flexible solution including the establishment of payroll, medical insurance reporting, social insurance reporting, pension reporting, payroll tax reporting and production of tailored accounting reports.

Our team of specialists ensure your payroll processes are in compliance with the requirements of The Employment Act and other related legislation. We deal with notifying banks to initiate payment from either a client or our own administered bank account and can, if desired, act as a joint signatory on a client payroll bank account.

Payroll Tax Compliance Audit

For clients just interested in ensuring that they are in compliance with The Payroll Taxes Act 1995 and associated guidelines our payroll team can perform a payroll tax compliance audit.

Our audit process is conducted in a manner that is not time consuming. We obtain data and conduct a detailed review of your payroll processes in order to provide a report identifying areas of non-compliance and recommendations for action.

Our team of specialists possesses over 25 years combined experience handling payroll. More than 30 organisations outsource their entire payroll to us.

HR Management Consulting

We provide a wide range of HR management project consulting services to both international and local businesses. Whether strategic or operational, people-focused or process oriented, we have the expertise to advise and assist clients with any HR related matter.

Our HR Management Consulting is focused around the following areas of expertise:

• Mergers & Acquisitions Advice including assisting with due diligence stages, staffing planning and related communications, benefits regulatory issues, migration of compensation plans, severance packages, payroll issues, HR policy and handbook amalgamation and other compliance issues.
• Redundancy Management Consulting including advice at all stages of the process. We’ll walk you through beginning stages such as liaising with legal counsel of your choice on pre-termination issues, we’ll coach and counsel the terminating manager, and we’ll provide valuable advice to your displaced employees on all aspects of the job search process. We’ll report progress on a planned and ‘as needed’ basis to our client.
• Performance Management including appraisal form design, management and employee training, automation of the process, and reward integration.
• Compensation & Benefit Competitiveness Review including the analysis of existing market surveys, administering custom surveys, together with our general market knowledge from our unparalleled knowledge of the local labour market.
• Compensation Design including the establishment of a Compensation Philosophy and the development of compensation programmes that align with the philosophy and culture of the organisation, all within the parameters of the company’s ability to pay.
• Benefit Plan Selection & Implementation including the solicitation of bids, analysis and recommendations, and management of all implementation steps
• Employee Relations Advice including advice on internal conflicts, specific performance management issues and termination advice
• HR Audits including a review of the organisational needs, existing and desired culture, a review of all HR policies & practices, handbooks, and a review of all employee files resulting in a summary of the current state together with recommendations.
• Policy Reviews & Handbooks including the development of policies for any Human Resource related area such as housing subsidy programmes, training & development policies, and alternative dispute resolution policies.

Whether your organisational needs are Operational or Strategic, People or Process oriented, our qualified and experienced consultants can assist you.

Exit Interview Outsourcing

The ultimate objective of exit interviews is to learn what is contributing to voluntary terminations, with a view towards making improvements to internal processes and environment where possible, and reducing the number of future voluntary terminations.  While voluntary terminations caused by internal influences are normally the focus of exit interview analysis, it is important to note that valuable information can be gained from exiting employees whose resignation decision was due to circumstances beyond the organisation’s control.  For example, an employee who is leaving due to a desire to relocate to their home country may be able to provide valuable and candid information on how to improve internal processes which they may not have been willing to ‘volunteer’ during employment.

Benefits of outsourcing the exit interview process are:

• Terminated employees are more comfortable opening up to an external party, as there is a feeling of greater anonymity and objectivity.  The quality of the information gathered is therefore deeper and more reliable.
• A third-party provider does not have any previous relationship with the employee or the management of the company that may bias the interpretation of feedback.  The report can therefore be relied upon to be as objective as possible.
• Outsourcing this service allows the client organisation to focus on other HR initiatives and ensures a consistent proactive approach to the exit interview process. 

Employee Opinion Surveys

Our Employee Opinion Surveys are strategically designed to objectively capture employee perceptions of your organisation, resulting in:

• Improved managerial insight on where to focus improvement efforts or to build on strengths to meet business goals
• Objective assessment of employee perceptions against local market norms

Custom Surveys

We conduct a number of custom surveys each year to meet the specific needs of a client which can be electronically administrated where practical. With our large number of business contacts and our ability to act as an objective and confidential third-party we are able to get strong participation in the surveys.

Generally these surveys fall into one of the following categories:

• Compensation & Benefit Practices including surveys of specific jobs benchmarked with specific competitor organisations and specific benefits such as housing allowance programmes. We have also conducted extensive benefit surveys covering all benefits typically provided locally across specific industry sectors.
• Employment Practices such as actuarial progression reward programs or HR resourcing practices.
• Housing Benefits Survey We recently sponsored a Housing Benefits Survey across all Bermuda businesses to determine the trends in this controversial area.